FOUNDER PROFILE:  NICOLE STRAGALAS

Founder and Principal Consultant Nicole Stragalas possesses keen business acumen and a commitment to service.  With over 25 years of management experience, from small businesses to large corporations, Nicole has developed expertise across several disciplines:

• Marketing
• Sales
• Customer Experience (CX)
• Business Strategy
• Organizational Development.  

Nicole has progressed steadily through leadership levels to become a Chief Customer Experience Officer, and has been responsible for developing and executing organization-wide initiatives related to product design, process improvement (Lean Six Sigma). employee engagement, and sales training and coaching.  With three master's degrees, including an MBA and MS in Organizational Psychology, Nicole has worked in a number of industries:

• Healthcare

• Banking

• Higher education
• Professional association management

Nicole stays current in her business knowledge in areas such as incorporating AI tools, using virtual reality in customer training, and deploying innovative marketing tactics for traditional industries.  

A respected speaker and author, Nicole has been published in peer-reviewed journals, business anthology books, and corporate internal publications.    She is an expert in crafting persuasive and compelling business cases; 90% of her proposals have been approved for implementation. in the past 20 years.  She is currently writing a business book and workbook designed to help new corporate professionals quickly gain team acceptance, individual recognition, and advancement.